Política de reembolso

Returns, Exchanges & Refunds
All sales are final. Due to the nature of our products, we are unable to accept returns or exchanges at this time.

Lost/Damaged Items in Transit
Shop Lab Sass is not responsible for any products damaged or lost during shipping. We do our best to package your order to prevent bending and damage during transit. We will also send confirmation when your order has been processed and shipped and will send a tracking number if applicable. Once your package is in the hands of the carrier, it is outside our control if items are damaged during transit or lost during/upon delivery by the carrier.

Incorrect Address/Returned Package
Once an order has been shipped, we will not be able to modify, change, cancel or redirect your package. If your order has not been shipped yet, please reach out immediately to hello@shoplabsass.com with your name and order number to request an update to your address.

If you believe your package has been returned to us, please contact hello@shoplabsass.com with your name and order number. If you would like your order to be reshipped or sent to a new address, the shipping fee must be paid again. If you no longer wish to receive your order, the order will be canceled and your original payment account will be refunded for the cost of goods. Any shipping fees will not be refunded.